We care holidays one of the Best Sikkim Tour Packages is an Indian best Sikkim travel company located in Gangtok, Sikkim, India. We are a business focused on offering(Best Sikkim tour packages)to people the options they want when it comes to exploring the world and enjoying everything that our planet has to offer. No matter if you want a short trip or a fully fledged adventure that spans over multiple weeks, our team will be able to assist.

As a Senior Operations Executive at WeCare Holidays, you will play a crucial role in ensuring the smooth and efficient operation of our travel services. You will be responsible for managing various aspects of our operations, including customer support, vendor coordination, and quality control. This role requires a high level of attention to detail, strong organizational skills, and a passion for delivering exceptional customer experiences.

• 1. Customer Support :
• Provide excellent customer service to clients, including handling enquiries, resolving issues and assisting travel-related concerns.
• Ensure timely response to client emails and phone calls, maintaining a high level of professionalism and courtesy.

• 2. Vendor Coordination :
• Collaborate with airlines, hotels, and other travel service providers to secure bookings, negotiate rates, and manage contracts.
• Maintain strong relationships with vendors to ensure the best possible service for our clients.

• 3. Itinerary Planing :
• Work closely with the sales team to create customized travel itineraries for clients, taking into account their preferences and budget constraints.
• Confirm all travel arrangements, including flights, accommodations, transportation, and activities.

• 4. Quality Control :
• Conduct regular quality checks on travel bookings to ensure accuracy and compliance with company standards.
• Monitor customer feedback and take corrective actions as needed to improve service quality.

• 5. Documentation and Reporting :
• Maintain accurate records of all travel bookings, invoices, and client interactions.
• Generate reports on key performance metrics and provide insights to management for process improvement.

• 6. Team Support :
• Assist in the training and development of junior operations staff.
• Collaborate with colleagues to streamline processes and optimize workflow efficiency.

• Bachelor’s degree in business, tourism, or a related field preferred.
• Minimum of [X] years of experience in a similar role within the travel industry.
• Proficiency in travel booking systems and software.
• Excellent communication and interpersonal skills.
• Strong problem-solving abilities and attention to detail.
• Ability to work independently and as part of a team.
• A passion for travel and a deep understanding of the travel industry.