Terms & Conditions

A booking is confirmed only upon receipt of a signed booking form (or written email confirmation) and the required deposit payment. Until both are received, no booking exists and the Company is not obligated to hold any dates, accommodation or vehicles.

Your confirmed itinerary will be sent to you by email within 24 hours of deposit receipt. Any discrepancy must be reported within 48 hours. The Company reserves the right to correct pricing errors identified before departure; in such cases you will be offered the choice to proceed at the corrected price or receive a full refund.

Group bookings of 8+ persons are subject to separate terms; please contact us directly.

The following payment schedule applies to all bookings:

• Deposit: 30% of the total trip cost due at time of booking to confirm the reservation.
• Balance: The remaining 70% is due no later than 14 days before the departure date.
• Late bookings: For bookings made within 14 days of departure, 100% of the trip cost is due immediately upon confirmation.

Payments may be made by bank transfer (NEFT/RTGS/IMPS), UPI, or credit/debit card. International payments may be made by wire transfer; all bank charges are the responsibility of the traveller. Prices are quoted in Indian Rupees (INR) unless otherwise stated.

Please refer to our full Refund Policy page. In summary:

• 30+ days before departure: 90% refund of amount paid
• 15–29 days before departure: 60% refund
• 7–14 days before departure: 30% refund
• Less than 7 days before departure: No refund

All cancellation requests must be made in writing (email to support@wecareholidays.com). Refunds are processed within 7–10 business days of cancellation confirmation. No-shows are treated as “less than 7 days” cancellations.

We reserve the right to modify itineraries for reasons of safety, weather, road conditions, permit availability or government restrictions. We will make every reasonable effort to substitute an equivalent experience. No refund is provided for changes made due to circumstances beyond our control.

If you request changes to a confirmed itinerary, we will accommodate where possible. Changes requested less than 72 hours before departure may incur amendment fees at our discretion. Significant changes (e.g. removing a destination) may be treated as a partial cancellation and refunded per the cancellation schedule.

It is your responsibility to ensure you hold a valid government-issued photo ID (Indian nationals) or passport with valid India visa (international travellers) throughout your journey. We obtain all Sikkim-specific permits (RAP, PAP, Inner Line Permit, Nathu La permit) on your behalf using the identity documents you provide to us.

Permit approvals are subject to the discretion of the relevant Sikkim/Indian government authority. The Company does not guarantee permit approval and is not liable for denied or delayed permits caused by incomplete documentation, government policy changes, or force majeure. Permit fees are non-refundable once submitted.

International travellers must ensure their visa permits travel to Sikkim (protected area status). The Company accepts no liability for denied entry arising from visa conditions.

The Company acts as an intermediary organising services provided by independent third parties (hotels, vehicle operators, licensed guides, adventure operators). We exercise due diligence in selecting these partners but are not liable for their acts, omissions or negligence.

Our maximum liability to any traveller, however arising, is limited to the total amount paid to us for the trip in question. We are not liable for indirect, consequential or special losses including but not limited to missed flights, visa costs or lost income.

We strongly recommend all travellers purchase comprehensive travel insurance covering trip cancellation, medical evacuation, altitude sickness, and personal accident before departure.

The Company will not be in breach of these terms and shall not be liable for any failure to perform obligations caused by circumstances beyond our reasonable control, including but not limited to: natural disasters, floods, landslides, avalanches, road closures, political unrest, pandemic, government-imposed travel restrictions, or acts of terrorism.

In the event of force majeure we will offer, to the best of our ability: a rescheduled departure, a partial or full credit note, or a proportional refund based on unused services. No further compensation is payable.

These terms and conditions are governed by the laws of India. Any dispute arising from a booking with We Care Holidays shall be subject to the exclusive jurisdiction of the courts of Gangtok, Sikkim, India.

We are registered and operating under the laws of the State of Sikkim and are licensed by the Sikkim Tourism Development Corporation. If you have a complaint, please first contact us directly at support@wecareholidays.com; we will acknowledge within 48 hours and aim to resolve within 7 working days.